29/06/2017 / Team twobirds
We are looking for a highly organised and driven Operations and Sales Executive to be an integral part of the small twobirds team, based in Covent Garden. We are offering the right candidate a unique opportunity to gain a 360-degree experience in many aspects of a growing small business, including retail, wholesale, sales, production, and customer service.
It is a high performance company that requires focus, organisation, and attention to detail, but also motivates, provides a fun, well-balanced working environment, and rewards personal success and accomplishment.
The main purpose of this role is to ensure that twobirds’ revenue is maximised through the delivery of excellent customer service and extreme organisation. The jobholder is responsible for the day-to-day running of the twobirds’ retail arm including sales appointments, diary management, client communication and administration, along with the management of the showroom and office.
You will gain detailed knowledge of our products and proposition, and confidently lead appointments with groups of brides and their 'maids. You will assist the team in achieving sales targets through the delivery of exceptional customer service to our customers, face-to-face, via telephone and email. This is a fast paced, dynamic role so you must be able to organise and re-prioritise effectively and not be phased by an ever-changing workload. You will be involved in the production process, and spend time at our factory in London, overseeing quality control and packing of orders. You will take part in and assist in preparation for industry events, and represent the twobirds brand at stockists' trunk shows and designer focus days.
The ideal candidate will have experience in a fast-paced administrative role, and be able to demonstrate luxury sales and/or customer service experience along with a hardworking, flexible and committed approach to provide a great experience for our customers.
In return you will receive a competitive salary, private healthcare and pension and the opportunity to learn what makes a small business tick.
Please send your CV, with current salary details to firstname.lastname@example.org